Terms and conditions

Last updated: 01/09/2025

Terms and conditions for using our transport management services

1. Acceptance of Terms

By accessing and using AXION’s transport management services, website, and applications, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Last updated: January 2024

2. Description of Service

AXION provides cloud-based transport management solutions including:

  • Student Transport Management System
  • Passenger Transport Management System
  • TRIPBUDDY Application
  • Mobile applications for various user types
  • Web-based administrative dashboards
  • API integration services
  • Technical support and maintenance

3. User Accounts and Registration

To access certain features of our services, you may be required to create an account. You agree to:

  • Provide accurate and complete information during registration
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use
  • Accept responsibility for all activities under your account
  • Not share your account with unauthorized users

4. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the service for any illegal or unauthorized purpose
  • Interfere with or disrupt the service or servers
  • Attempt to gain unauthorized access to any part of the service
  • Transmit viruses, malware, or other harmful code
  • Violate any applicable laws or regulations
  • Infringe on the rights of others

5. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You are responsible for:

  • Ensuring you have proper consent to share data with our services
  • Complying with applicable data protection laws
  • Maintaining the accuracy of data you provide
  • Notifying us of any data breaches or security concerns

6. Service Availability and Support

We strive to provide reliable service but cannot guarantee uninterrupted availability. We offer:

  • 99.9% uptime target for core services
  • 24/7 technical support for critical issues
  • Regular maintenance windows with advance notice
  • Backup and disaster recovery procedures

Service interruptions may occur due to maintenance, updates, or circumstances beyond our control.

7. Payment Terms

Payment terms vary by service plan and are specified in your service agreement. General terms include:

  • Payment is due according to your billing cycle
  • Late payments may result in service suspension
  • Prices are subject to change with 30 days notice
  • Refunds are handled according to our refund policy
  • All fees are exclusive of applicable taxes

8. Intellectual Property

Our services, including software, content, and trademarks, are protected by intellectual property laws. You agree to:

  • Respect our intellectual property rights
  • Not copy, modify, or distribute our software without permission
  • Not reverse engineer or attempt to extract source code
  • Use our services only as intended and authorized

9. Limitation of Liability

To the maximum extent permitted by law, AXION shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages arising from third-party actions
  • Service interruptions or data loss

Our total liability shall not exceed the amount paid for services in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless AXION from any claims, damages, or expenses arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your violation of applicable laws

11. Termination

Either party may terminate this agreement with written notice according to your service agreement. Upon termination:

  • Your access to services will be discontinued
  • You must cease all use of our services
  • We will retain data according to our data retention policy
  • Outstanding payments remain due

12. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of Dubai, UAE.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

  • Posting the updated Terms on our website
  • Sending email notifications to registered users
  • Providing advance notice of significant changes

Continued use of our services after changes constitutes acceptance of the new Terms.

14. Contact Information

If you have questions about these Terms of Service, please contact us: